FAQ
How do I make a booking?
Simply select the accommodation style of your choice and follow the onscreen instructions to submit an enquiry or make an online booking. Alternatively you can call us on 1800 622 777 during regular business hours Monday to Sunday.
How far in advance can I make a booking?
There are generally no limitations and advance bookings can secure you some great savings. Destinations and specific offers will constantly be updated so please check the website or speak to a BIG4 Staff Member on 1800 622 777
What if I require facilities for special needs?
Please make special requirement requests at the time of booking.
What if I am travelling for a special occasion?
If you are travelling for a special occasion such as your honeymoon or celebrating a milestone birthday, please let us know.
What about transport to and from my holiday destination?
A number of transport options operate in the local area but if you are unsure of these please check with a BIG4 staff member upon booking.
How do I pay?
BIG4 holiday parks accept cheques (deposit only), MasterCard, Visa, money orders, direct deposit and cash.
Who do I contact to make a booking, check an existing booking or change my booking?
When you submit an accommodation enquiry on our website you will need to call the toll free number and speak to a BIG4 Staff Member and they will be able to make the subsequent changes you require. You will be given a booking/quotation reference number at the time of booking which you need to quote when changing or checking your booking.
When will I receive my Confirmation letter?
After a deposit of one night's accommodation has been received, your confirmation letter and any tourist information you require will be sent out to you confirming your booking. This documentation will either be emailed to your address or posted.
What is meant by the term Self Contained?
Self Contained Cabins/Units means that cabins have a fully equipped kitchen, allowing you to prepare meals, with cutlery, crockery, saucepans, kettle, toaster, refrigerator and microwave.
What times of the year are classed as Low, Peak and Peak High?
As a guide, the times of the year when the Australian mainland schools are on holiday is the busiest in Victoria, consequently accommodation is in short supply and these are classified as high season and rates are generally higher. However there are no specific dates and the seasons vary from Park to Park. A general rule for the peak seasons is from Christmas until the third week in January, the first three weeks of July, the last two weeks of September and the third week on October.
Peak High is the four day period for Easter, Australia Day, Labour Day, Queens Birthday etc and low season is outside Victorian school holidays.